Terms and Conditions
The term ‘Whitewater Gallery' (Whitewater Gallery is the trading name of Whitewater Gallery Limited) or 'us' or 'we' refers to the owner of the website whose registered office is 1 The Parade, Polzeath, Wadebridge, Cornwall. PL27 6SR. Our company registration number is No. 9531608 Registered in England and Wales. The term 'you' refers to the user or viewer of our website or social media.
Using our website or social media:
Paintings, sculptures and collectables (‘Artworks’) for sale are displayed online with approximate sizes. If you wish to verify framed or unframed sizes please ask.
Great care is taken to ensure that the images displayed online faithfully represent the Artworks for sale. However, as we cannot control how other display equipment reproduces images when you view our Artworks online the colours and shades may differ to the original.
All intellectual property rights for any Artworks remain with the artist (‘Artist’) who created them. Reproduction is not permitted without express permission from the Artist.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
The information contained in this website is for general information purposes only. The information is provided by Whitewater Gallery and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
This website and its content is copyright of Whitewater Gallery Ltd© 2019. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download to a local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their https://www.facebook.com/notifications personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Reservation, purchase, passing of ownership & VAT:
Payment must be made in full prior to dispatch or collection. Any delivery and packaging costs incurred will be agreed with you prior to payment being made. Payment is accepted by Credit Card, Debit Card, Amex at point of sale or over the telephone. Our online payment system is through an independent payment processing agency stripe.com
An Artwork may be reserved by agreement. A refundable deposit is taken to hold the piece for an agreed period.
All Artworks remain our property until full payment has been received.
When placing an order on the website you should receive an order acknowledgement email as soon as you place your order, and you will receive an order confirmation email detailing the Products you have ordered. These emails do not constitute acceptance of your order.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Artworks ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
Please note, VAT is only charged when our artist is VAT registered. For sales of work by artists not registered for VAT no VAT will be shown on your invoice and none can be reclaimed as input tax. When VAT applicable it is shown in the artwork price and the total is displayed during the checkout process.
The delivery charge is confirmed at the ‘check out’. The average delivery time is 3-7 working days within the UK. We will advise the delivery date within 24 hours of the receipt of your order.
Small Framed Ltd Ed Prints and Photographs and Photo canvases
1 piece- £15
2 pieces- £25
3 or more pieces- Free of charge
Medium to large Framed Ltd Ed Prints and Photographs and photo canvases
1 piece- £25
2 pieces- £25
3 or more pieces- Free of charge
All other works are delivered free of charge in the UK.
Framed prints are often made to order and usually will be shipped within 7 working days using a next day courier fragile service. Please contact us if urgent delivery is needed as this can often be arranged.
We aim to dispatch items small items within two days of the receipt of an order, you will be informed if this is not possible. Your order should arrive within 5 working days of dispatch, please contact us if delivery is urgent or a particular day for delivery is preferred. Working days exclude weekends and public holidays.
The above items are sent via a tracked and signed for service which requires a signature, you may prefer to choose a delivery address where you know someone will be available to accept the delivery.
Original paintings and larger pieces are sent via a reputable specialist courier company and are delivered free of charge. Delivery should be within 3 weeks from receipt of order, unfortunately it is not possible to guarantee a particular day for delivery as van routes vary from week to week, but you will be informed and given options once we have made the booking with the courier.
Please allow extra time for your order to arrive if you live in a remote area.
Delivery of all works can be arranged to most destinations using a specialist delivery company. Artworks can be ordered via the website and the delivery time and cost will be confirmed within 24 hours and an invoice sent for this amount which can be settled through Stripe, our website payment provider.
Duties and Taxes
International packages may incur taxes and/or duties, please familiarise yourself with your country’s fees and policies before placing an order.
Whitewater Gallery Ltd will enter the full purchase value of orders on customs forms.
Collection from Gallery:
Collections can be made 7 days a week from the gallery: Whitewater Gallery, The Parade, Polzeath, Cornwall. PL276SR Please ring or email to enquire: 01208 869301 or firstname.lastname@example.org
Receipt of Goods:
On receipt of goods please check them thoroughly to ensure no damage has occurred during transit. Please do not accept or sign for anything before checking.
If circumstances beyond our control delay the arrival of your order, we will endeavour to keep you informed by telephone or email.
We will try our best to fulfil every order as specified in our terms but delays and cancellations may occur for reasons beyond our control. We reserve the right to cancel any orders for any reason, refunding you for the full amount immediately.
You may cancel your order with us, for any reason, provided you inform us before the item is despatched for delivery. Please contact us as soon as possible and we will endeavour to refund you immediately.
Return of Items Purchased Online
Please think carefully about your purchase to ensure that you are making the right choice if in doubt please contact us by email or telephone before placing an order.
If you are not entirely happy with your purchase you can return it to us immediately and receive a full refund. We must receive the returned artwork no later than 14 days after delivery to you. (Please note that earrings are non refundable if they have been worn).
Before returning an artwork please either telephone or email your cancellation to email@example.com including your name, invoice number, order date, email address, telephone number and reason for return. You must meet the cost of returning unwanted artwork and you will be responsible for any loss or damage to artwork you return to us. Artwork must be received by us in a fully resalable condition. If the item is to be returned by post, a ‘signed for’ delivery service is recommended.
We will process your refund within 10 days of receiving the returned Artwork and payment will be made directly to the debit or credit card you used for the original purchase. We are not able to offer a refund if you change your mind about Artwork which you have commissioned or one which has been specifically customised to your requirements (for example when we have framed a painting for you).
On receipt of your parcel if the packaging is damaged, please sign for it as damaged or refuse receipt, if the parcel is not returned please keep, and if possible photograph the damaged packaging.
Return of unwanted Artworks or gifts purchased in the gallery
We do not usually accept the return of Artworks once a sale has been completed. We reserve the right to offer you a credit note or an exchange in certain circumstances.
Unwanted gifts must be returned to the gallery in a fully saleable condition at the customers expense and a credit note, valid for one year, will be issue for the full purchase value of the artwork.
If goods have been damaged in transit please do not accept them. Please return them with the courier and let us know immediately. Unfortunately, we cannot give any refunds if you accept the goods unchecked and then subsequently discover they are damaged.
If damaged goods are returned to us outside this arrangement they will be returned to the customer at the customer’s expense.
Please send returns to the following address:
Whitewater Gallery Ltd.,
Information for artists
We are always on the look out for talented new artists to exhibit at Whitewater Gallery. If you are interested in exhibiting with us please send through some photos of your most recent work, along with descriptions, prices and full CV, to firstname.lastname@example.org.
If you have any questions about the gallery please contact us on 01208 869301 / email@example.com